Shipping & Returns
RETURNS & CANCELLATIONS*
At TRUSS WINES, we stand behind every bottle we produce. If you believe your wine is corked or otherwise flawed, please contact us within 30 days of opening the bottle. We ask that you retain the bottle with the remaining wine so our team can evaluate the issue. Once confirmed, we will gladly replace the bottle or issue a refund. Because of California alcohol regulations, we are unable to accept returns or exchanges for wines that have been opened simply due to personal taste or preference. Unopened wines may be eligible for return or exchange within 30 days of purchase with prior authorization. Shipping charges are non-refundable unless the order arrived damaged or there was an error on our part. If your shipment arrives damaged, please contact us within 48 hours of delivery so we can make it right. Questions? Reach out to us at: info@trusswines.com and we'll be happy to help.
REFUND POLICY
Orders placed online, by phone, or by email, including auto-billed club packs, can be canceled within 1 days. After 24 hours, the order is non-refundable/non-returnable. Wine purchased in our tasting room is non-returnable.
SHIPPING & DELIVERY RETURN POLICY
TRUSS WINES is committed to getting your wine order to you in the same excellent condition that it is kept here in our cellar. Order Tracking If we are provided with your email address at checkout, you will be sent a tracking number for your package. If you’d like to have further info or didn’t provide an email, please contact us directly. info@trusswines.com Shipping & Handling Charges Shipping & Handling charges are noted during the check-out process. Multiple Delivery Attempts If your package is not signed for (by an adult 21 years or older) after the 3rd delivery attempt, you will be fiscally responsible for all ship backs and returns. WE HIGHLY RECOMMEND using a commercial business as your shipping address. Benefits of Using a Commercial Delivery Address We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Wine orders require the signature of an adult 21 years or older. Please do not hesitate to call us at 805-468-7877 for questions or guidance on your shipment options. All returns please contact the winery info@trusswines.com.
Pick Up
Your wine will be stored safely in our warehouse from time of order through to a set “pick up by date” clearly stated on all email communications at release time. Orders not picked up by the stated date will be shipped to your address on file, and your card on file will be charged a shipping fee.
Wine-Specific Conditions
Legal requirement: You must be 21 years of age or older, to order or receive alcoholic beverages from TRUSS WINES. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from TRUSS WINES is not for resale, and are for personal consumption only.
Minimum Purchase
No minimum purchase is required.
States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to your state. Please contact us if you have questions about shipping to your state.
Shipping Costs
UPS Ground is TRUSS WINES carrier of choice (common carrier). Ground shipping is provided by UPS at current market rates. Golden State Overnight and FedEx are also available options. UPS Air, next day, second day, and express saver services are also available.
Wine Is A Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. We may hold orders until such time that the weather allows for safe shipping. TRUSS WINES is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine passes to the purchaser.
Returns:
TRUSS WINES
870 Arbor Rd
Paso Robles, CA 93446
call or email us:
Email: info@trusswines.com
Phone: (805) 468-7877